Refund Policy

Refund Policy

If your product arrives faulty or damaged, we will provide a remedy in line with the Australian Consumer Law.

What’s covered:

• Items that arrive damaged in transit.
• Items with a manufacturing fault.

Change of mind returns are not accepted.

How to request a refund or replacement:

1. Contact us within 7 days of delivery and include your order number.
2. Provide a brief description and photos showing the damage or fault.
3. We will assess your claim and advise next steps.

Depending on the fault, we will offer a replacement, repair, or refund as required by law.

Email: hello@clydemill.com.au
Phone: 0499 017 211